Privacy Policy
Emynel Luxe Experiences respects the privacy of every guest, prospective guest, and website visitor. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a private itinerary, contact us, or travel with us.
1. Information we collect
We may collect personal information that you provide directly to us, including your name, email address, phone number, preferred destinations, travel dates, itinerary preferences, and any information you include in enquiry or quote forms. Where a journey moves into confirmed planning, we may also collect additional details required to design, coordinate, or secure travel services on your behalf.
2. How we use your information
We use personal information to respond to enquiries, prepare quotations and private itineraries, arrange travel services, communicate before and during travel, improve the performance of our website, comply with legal obligations, and maintain appropriate internal records. We may also use your information to send relevant service communications relating to your enquiry or booking.
3. Booking and service coordination
Where you ask us to curate or manage a journey, we may share relevant information with carefully selected third parties involved in delivering that journey, including lodges, camps, transport providers, guides, activity operators, insurers, and payment service providers. We only share information that is reasonably required to deliver the services requested.
4. Communications
If you contact us through our website, by email, or by phone, we may keep a record of that correspondence. This allows us to respond accurately, follow up appropriately, and maintain continuity if your enquiry develops into an itinerary or confirmed booking.
5. Website analytics and technical data
Like most websites, we may collect limited technical data such as IP address, browser type, device information, referral source, and basic interaction data. This information is used to understand website performance, improve usability, and protect the website against misuse or malicious activity.
6. Cookies
Our website may use cookies or similar technologies to improve site functionality, remember preferences, and analyse traffic. You may manage cookie settings through your browser. Disabling cookies may affect certain site functions.
7. Marketing and follow-up
We do not sell personal information. We may contact you about your enquiry, itinerary, or related travel planning where there is a legitimate service reason to do so. If we introduce broader marketing communications in future, you will be given a clear option to opt out.
8. Data retention
We retain personal information only for as long as reasonably necessary to respond to your enquiry, provide services, maintain records, resolve disputes, enforce our terms, and comply with legal, tax, accounting, or regulatory obligations.
9. Data security
We take reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, misuse, disclosure, alteration, or loss. No transmission or storage method is completely secure, and we cannot guarantee absolute security, but we apply appropriate care in handling guest information.
10. International service delivery
Because our guests may travel internationally and our suppliers may operate in different jurisdictions, your personal information may be processed or shared across borders where necessary to deliver the journey requested. By using our services, you acknowledge that such transfers may occur where operationally required.
11. Your rights
Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, or request deletion where we are not legally or operationally required to retain it. To make such a request, contact us using the details below.
12. Third-party websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party sites. You should review their policies separately before submitting personal information.
13. Children’s privacy
Our services are not directed to children acting independently. If a journey involves minors, personal information relating to them should be provided only by a parent, guardian, or authorised adult traveller where reasonably necessary for service delivery.
14. Policy updates
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, supplier relationships, or legal obligations. The revised version will appear on this page with an updated effective date.
15. Contact
If you have a question about this Privacy Policy or the way we handle personal information, contact Emynel Luxe Experiences at info@emynelluxeexperiences.com or by phone at +254 702 847 650.